Accountancy
106
Agriculture, Fishing
1
Finance, Insurance
101
Call Centres
0
Catering & Hospitality
92
Construction, Property
100
Customer services
73
Defence/Armed Forces
83
Education
3
Electronics
67
Engineering, Manufacturing 124
Graduate, Trainees
59
Healthcare & Nursing
68
Human resources
69
IT & Internet
492
Legal
56
Management consultancy 67
Marketing, Advertising, PR 75
Media, Creative
4
Non-profit, Charities
1
Public sector & Services
7
Recruitment sales
91
Retail, Wholesale
59
Restaurant & Food Service 6
Sales
133
Science
18
Secretarial, Administration 31
Security
0
Senior appointments
11
Telecommunications
4
Transport, Logistics
3
Travel, Leisure, Tourism
24
Other
65
| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
|
Section: Customer services Vacancy 213 |
| Post:Norwegian Customer Service Advisor
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Salary contractual |
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| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
Plymouth
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| The announcement text: |
Norwegian Customer Services Advisor (Reporting to European Teamleader)
Job Purpose:
Utilising a multi lingual skill set, provide 1st class customer service through efficiently managing all customer inquiries and relevant administrative support work.
Principal Accountabilities
1) Be proactive in providing a first class level of customer care at all times.
2) Deal with all customer enquiries in a courteous and professional manner within agreed service and target levels, recording all relevant information in a timely and articulate manner.
3) Where applicable, proactively solve customer issues at the first point of resolution.
4) Achieve quality and service standards set by the department.
5) Make an effective contribution to ensure open communication exists within the team.
6) Be proactive in the retention of the customer database.
7) As part of the Euro team, provide linguistic & Administrative support.
Accountability Breakdown
1. Be proactive in providing a first class level of customer care at all times.
2. Deal with all customer enquiries in a courteous and professional manner within agreed service and target levels, recording all relevant information in a timely and articulate manner.
3. Where applicable, proactively solve customer issues at the first point of resolution.
4. Achieve quality and service standards set by the department.
5. Make an effective contribution to ensure open communication exists within the team.
6. Be proactive in the retention of the customer database.
7. As part of the Euro team, provide linguistic & Administrative support .
Skills Required
1) Native Norwegian with fluent English
2) Desire to learn
3) Customer Focused
4) Excellent problem solving skills
5) PC Literate
6) Strong communication skills
7) Ability to work on own initiative and part of a team
8) At least 6 - 12 months work experience within a Customer Contact Centre
Terms & Conditions
Starting Salary: Ј11,220 + Ј3,000 Language Allowance
Location: Glasgow City Centre
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| Contact information |
| Employer: |
|
| Email: |
1854@jobinnottingham.informnow.com
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| Phone: |
0131 555 0284
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Publication date: 2009-04-06 18:43:33
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